Quality Standard Development

Using mystery shopper projects, we assist you to develop quality standard. ACT mystery shopper service is a tool provides opportunity to diagnose and identify appropriate training program and elaborate suitable service standards.
After the diagnoses and planning, we offer you appropriate staff trainings:

Service trainings
• Service standards
• Establishing contacts
• Appeal form
• Speech manner
• Mimicry
• Contact Finalizing
• Delay resolving
• Forwarding
• Resolving problem
• Visual image

Sale abilities
• Information provision
• Service initiatives
• Cross-selling